Shipping policy

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation. You will receive another notification when your order has shipped. Shipping Rates & Estimates: Currently we ship for free to the continuous 48 states of the US. How do I check the status of my order? When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at 1-844-773-6798 or sales@thewatersoftenerco.com with your name and order number. Refunds, returns, and exchanges: We accept returns up to 30 days after delivery, if the item is unused, unopened and in its original condition. We will refund the full order amount or partial order amount (for partial returns) paid, minus the shipping costs. In the event that your order arrives damaged in any way, please email us as soon as possible at sales@thewatersoftenerco.com with your order number and a photo of the item’s condition. If you have any further questions, please don't hesitate to contact us: 1-844-773-6798 or sales@thewatersoftenerco.com.